A. Badi Mohd

About A. Badi Mohd

With 10 years of experience as a ServiceNow Developer/Administrator, I specialize in…

Experience

1. Servicenow Developer Administrator

   Equifax

   Apr 2022 — Present · Atlanta, GA, US

   Experienced ServiceNow Developer and Administrator with a strong background in driving IT service management (ITSM) transformation. Currently at Equifax Financial Services, I have designed and implemented ITOM solutions (Discovery, Service Mapping, Event Management, Hybrid Cloud Monitoring) across AWS, Azure, and on-prem environments, enhancing infrastructure visibility and streamlining incident resolution.I specialize in optimizing ServiceNow modules, including CMDB, ITAM, ITBM, and IRM, with a focus on aligning CMDB models to CSDM standards for improved data integrity and real-time dependency mapping. I’ve integrated IT Asset Management (HAM, SAM) with procurement systems, reducing audit risks and optimizing software cost management by 25%.My work in AIOps-driven incident workflows reduced MTTR by 25% by integrating Event Management with monitoring tools like Splunk, SolarWinds, and Datadog. Additionally, I’ve designed customized Performance Analytics dashboards for KPI tracking and proactive issue resolution.I’ve enhanced ITBM visibility into project tracking and budget optimization and have customized Service Portals and HRSD workflows for improved onboarding and employee experience. I’ve also led CSM implementations to optimize customer support efficiency.My experience extends to ETL processes for financial and telecom data integration into ServiceNow, enabling cost optimization and financial forecasting. I’m skilled in API integrations (REST, SOAP, Kafka) for seamless connectivity with Workday, SAP, AWS, and other enterprise apps.I’ve prioritized security by conducting penetration testing, vulnerability assessments, and ensuring HIPAA, GDPR, and CCPA compliance. Additionally, I’ve managed ServiceNow upgrades and migrations, ensuring minimal disruption.Key achievements include a 25% reduction in incident resolution time, a 30% improvement in asset tracking, and a 50% reduction in testing efforts. I actively contribute to Agile Scrum cycles.