Aaron Miller
Onboarding & Implementation Specialist @CANDID
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WORK HISTORY
Onboarding & Implementation Specialist @CANDID
Nashville, TN, US
Lead the onboarding process for new users, ensuring seamless and efficient implementation of our platform- Provide hands-on training and product walkthroughs to help clients navigate and leverage CANDID’s features effectively- Collaborate with product, sales, and support teams to address user questions, troubleshoot issues, and ensure a smooth transition- Manage the implementation timeline, ensuring that all milestones are met on schedule- Assist users with platform configurations, data integrations, and campaign setup to ensure they’re ready to hit the ground running- Troubleshoot and resolve any technical issues or challenges that arise during onboarding- Gather feedback to help enhance the platform and contribute to continuous product improvements- Foster strong relationships with users to ensure long-term satisfaction.
EDUCATION
Harding University
Bachelor of Arts (B.A.)
ABOUT AARON MILLER
If I could distill my two favorite aspects of my work history it would be 1) building trusted, dependable relationships with clients and 2) supporting their initial and ongoing training needs. As a dynamic speaker with over 10 years in remote and onsite training, including two years supporting enterprise customers, I\'ve always loved being a product expert who energizes my client base to help them get the most out of their investment. At TrustEngine, I continually supported 70+ enterprise clients by teaching their sales teams to use cloud-based presentations to connect their expert knowledge with their borrowers\' needs. I co-authored and launched onboarding training series for over 25 new enterprise accounts, welcomed new users to the platform and set them up for success post training. I love digging through account usage data to identify KPIs that keep client admins and execs aware of their account health. In my experience, ARR increases at contract renewal are easy decisions when the training & growth plans are customized to each client\'s needs and executed by a team that values strong communication.
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