Harsh Dubey

About Harsh Dubey

Harsh Dubey operates at the intersection of data, governance, and strategy. At Darwinbox, he serves as a Business Analyst for Strategic Initiatives — officially an analyst; functionally, a governance consultant. Harsh ensures that decisions within the Customer Success function are informed, transparent, and accountable. He designs systems that prevent crises, cadences that build discipline, and data frameworks that earn the trust of leadership.When meetings stay structured, reports command confidence, and teams remain aligned, it’s often because of the invisible governance rhythms Harsh has institutionalized. His churn governance model became an organizational benchmark, and his reporting cadence is now a reference for reliability across functions. He believes governance isn’t paperwork — it’s the discipline of making complexity look simple.Acting as the connective tissue between Customer Success, Implementation, Finance, and Operations, Harsh ensures cross-functional coherence and decision clarity. Known for translating ambiguity into structure, he often steps in before problems escalate, resolving issues quietly through process discipline and data integrity. His influence may be invisible, but the absence of disorder is its loudest proof.Harsh began his career with PwC’s Forensics team, delivering data-driven investigations and building automation frameworks that simplified complex analyses. Recognized multiple times for independent project delivery — rare for a newcomer — he built a foundation in analytical rigor and procedural honesty. He later joined Schindler India, managing industrial B2B sales of elevators and escalators and gaining hands-on experience in vertical transport design, client engagement, and solution selling. These experiences shaped his balance of commercial acumen and operational governance — the same principles that define his work today.Harsh holds an MBA in General Management and a Bachelor’s in Engineering from RV College of Engineering, Bangalore. Passionate about data science, HR, and marketing, he has hands-on experience in developing predictive and statistical models. Outside work, he’s an avid debater, swimmer, and reader of psychology, fascinated by how people, data, and systems interact to create clarity from complexity.

Experience

1. Business Analyst

   Darwinbox

   Jul 2024 — Present · Hyderabad, IN

   Summary:Harsh operates at the intersection of data, governance, and strategy—officially a Business Analyst; functionally, the stabilizing force behind Customer Success. He ensures decisions are informed, transparent, and accountable while keeping operational chaos from surfacing.1⃣ Governance & Risk Management1.1 Built and institutionalized a churn governance cadence—now an org-wide benchmark for proactive risk detection and client recovery.1.2 Identified early churn and disengagement signals; enabled preventive actions keeping annual churn below $500K.1.3 Owned the roadmap for transitioning to a governance-led Customer Success model, ensuring cadence, accountability, and risk visibility.2⃣ Data Integrity & Reporting Governance2.1 Acted as the custodian of data credibility, designing reporting systems trusted as the single source of truth for client health, churn, and receivables.2.2 Maintained complete portfolio data integrity in the absence of a CRM tool; reconciled DSO and churn data across business and finance.2.3 Delivered narrative-driven insights that shaped leadership decisions and portfolio prioritization across 450+ enterprise clients worth $13M.3⃣ Portfolio Segmentation & Strategic Focus3.1 Developed a segmentation framework based on account stability and growth potential—classifying clients as Star, Tactical, High-Risk, and Upsell.3.2 Used this model to focus engagement, drive Advanced Managed Services upsells, and de-prioritize high-effort, low-value accounts.4⃣ Cross-Functional Alignment & Stability4.1 Functioned as the connective governance layer between Customer Success, Implementation, Finance, and Operations.4.2 Aligned teams, resolved blockers, and ensured decisions were taken with full data context and ownership clarity.4.3 Institutionalized governance rhythms—reports, cadences, and meetings that leadership now depends on for coherence.

Education

• Indian Institute of Management, Shillong

  Master of Business Administration - MBA, Business Administration and Management, General

• RV College Of Engineering

  Bachelor of Engineering - BE, Telecommunications Engineering