Jitendra Vishwakarma
Operations Team Lead | Process Automation | Data Analytics | Workflow Optimization | Revenue Recovery | Power BI & Tableau | SQL & Python
- Role
- Operations Team Lead at Caastle
- Location
- South Delhi, IN
- LinkedIn followers
- 500 followers
About Jitendra Vishwakarma
With 10+ years in operations leadership, I specialize in financial recovery, dispute resolution, and process automation. Expertise in Advanced Excel, SQL, and Python has enabled me to optimize workflows, improve cash flow, and recover over $80K in revenue. My automation initiatives have significantly reduced manual workloads, enhancing team efficiency and decision-making. Passionate about leveraging data analytics to drive business success.
Experience
Operations Team Lead
Apr 2014 — Present · New Delhi, IN
Advanced Excel: Streamlined business processes via complex formulas, improving efficiency & accuracy.• SQL: Developed & optimized queries for data extraction, analysis & reporting, enabling data-driven decisions.• Python/ChatGPT: Debugged Python projects, enhancing code efficiency & resolving technical issues.• Workflow Optimization: Automated refund/dispute processes, reducing manual work by 9 hrs/week & improving response times.• Revenue Recovery: Recovered $45K+ in lost revenue via chargeback/dispute resolution, minimizing financial risk.• Garment Recovery: Increased revenue recovery by 20% through improved tracking & follow-ups.• Inventory Management: Recovered $20K+ in missed revenue via accurate reporting & data alignment.• Carrier Claims: Recovered $35K+ in outstanding payments from carriers (USPS, DHL, etc.) & collection agencies.• Reporting: Prepared weekly VOC reports & operational decks for senior management.• Customer Service: Reduced service queries by 50% by managing & updating Zendesk FAQs.• Continuous Improvement: Drove operational improvements, fostering innovation & excellence.• Technology Integration: Leveraged tech to enhance efficiency & decision-making.• Operations Management: Managed chargebacks, refunds, carrier claims & reconciliation.• Compliance: Led VOC reporting, AHI tracking & GR collections.• Collections: Oversaw debt recovery via TrueAccord & Thornberry.• Workflow Optimization: Optimized customer & operational workflows (SlingShot, returns, etc.).
Education
Welingkar Institute of Management
Postgraduate Degree
2012 — 2013
Shri N B Mehta Education Charity Trusts Prakash Degree College of Commerce Kandivli W Mumbai 400 067
Bachelor of Commerce - BCom
2010 — 2012
Hilda Castelino School
X - Class
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