Caitlin H.
SaaS CX Consultant + Ed-Tech CS/Customer Education Leader ⭕️ Phan
- Role
- Head of Customer Success and Education at Light The Music
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Caitlin H.
I have spent the past seven years moving the needle in post-sales within SaaS CX in…
Experience
Head of Customer Success and Education
Mar 2025 — Present · Richmond, VA, US
Collaborating with a music education technology start-up serving a diverse population of secondary students and schools through a dynamic Music Technology program that incorporates skill development in social-emotional learning, employability and career readiness; Providing consultative services in pre-sales business strategy, program implementation, customer success and education.
Education
Godwin High School
High School Diploma
1999 — 2003
Longwood University
Bachelor of Arts - BA, Communication and Media Studies
2003 — 2007
Regent University
Collegiate Professional Teaching License, Secondary Education and Teaching
2013 — 2015
University of Richmond
TLP Program, Secondary Education and Teaching
2008 — 2010
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