Caitlin H.

SaaS CX Consultant + Ed-Tech CS/Customer Education Leader ⭕️ Phan

Role
Head of Customer Success and Education at Light The Music
Location
Richmond, VA, US
LinkedIn followers
500 followers

About Caitlin H.

I have spent the past seven years moving the needle in post-sales within SaaS CX in…

Experience

  1. Head of Customer Success and Education

    Light The Music

    Mar 2025 — Present · Richmond, VA, US

    Collaborating with a music education technology start-up serving a diverse population of secondary students and schools through a dynamic Music Technology program that incorporates skill development in social-emotional learning, employability and career readiness; Providing consultative services in pre-sales business strategy, program implementation, customer success and education.

Education

  • Godwin High School

    High School Diploma

    1999 — 2003

  • Longwood University

    Bachelor of Arts - BA, Communication and Media Studies

    2003 — 2007

  • Regent University

    Collegiate Professional Teaching License, Secondary Education and Teaching

    2013 — 2015

  • University of Richmond

    TLP Program, Secondary Education and Teaching

    2008 — 2010

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Caitlin H. — Head of Customer Success and Education at Light The Music in Richmond, VA, US | Unifers