Harsh Malav Shah
Assistant Manager @Longo's
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WORK HISTORY
Assistant Manager @Longo's
Toronto, ON, CA
Scheduling, and developing staff to meet departmental needs and build a high-performing teamAchieving sales targets and monitoring KPIs such as productivity, conversion, and customer satisfactionManaging inventory accuracy, product replenishment, merchandising standards, and minimizing shrink through compliance and auditsUtilizing tools such as SAP for scheduling, payroll, and operational reporting, and Periscope for KPI tracking and performance analysisImplementing action plans to increase sales, optimize margins, and improve customer experienceHandling escalated customer issues while driving a culture of service excellenceEnsuring compliance with company policies, operational procedures, and health and safety standardsGenerating performance reports, analyzing trends, and collaborating with senior management to align departmental goals with overall store objectives
EDUCATION
Seneca Polytechnic
Advance Diploma of Business Administration International Business., Logistics, Materials, and Supply Chain Management
A-ONE SCHOOL Satellite, Ahmedabad, Gujurat, India
High School Diploma, Business
ABOUT HARSH MALAV SHAH
A dedicated and results-driven retail professional with three years of experience in Canada’s dynamic retail sector. Skilled in **inventory management, merchandising, customer service, and SAP-based systems**, I have successfully contributed to optimizing store operations and enhancing customer satisfaction. My expertise includes **staff training, scheduling, compliance with health and food safety standards, and sales-driven merchandising strategies**. With a strong background in **order processing, inventory control, and pricing integrity**, I ensure smooth operations while upholding company standards. My ability to lead teams, manage key-holder responsibilities, and implement market-aligned strategies has helped create a **well-organized, customer-focused, and competitive retail environment**. Passionate about continuous improvement, I leverage **SAP ERP, SAP MM, and SAP BW** to drive efficiency in inventory and supply chain processes. Always eager to take on new challenges, I thrive in **fast-paced environments** where my strategic planning, problem-solving, and leadership skills make a meaningful impact.
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