Asad Malik
Director of Customer Success - CS and AI Nerd, Ex-SAP, Ex-SAP Concur, Ex-Stand Up Comic, Honored to be a dedicated leader to an awesome CSM team at AppZen.
- Role
- Director of Customer Success at AppZen
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success
Nov 2025 — Present · Phoenix, AZ, US
Lead strategy and execution across enterprise and strategic accounts, ensuring measurable customer outcomes, product adoption, and multi-year value realization.Manage and develop a high-performing Customer Success organization; establish coaching, operating rhythms, KPIs, and performance frameworks aligned to growth targets.Own retention and expansion strategy, including forecasting, risk mitigation, C-suite alignment, and renewal negotiations. Partner cross-functionally with Sales, Product, Support, and Operations to influence roadmap, strengthen platform usage, and scale customer programs globally.Build repeatable processes for onboarding, business reviews, value delivery, and executive engagement to support scalable growth and operational efficiency.Drive alignment on customer voice internally, ensuring customer insights directly inform product priorities, roadmap decisions, and strategic direction.
Education
University of California, Riverside - A. Gary Anderson Graduate School of Management
B.S, Business Adminstration
Skills
- Google Analytics
- Web Analytics Implementation
- Business Strategy
- E-Commerce
- Project Execution
- Innovative Problem Solver
- New Business Development
- Process Optimization
- Strategy Development
- Negotiation
- Purchasing Strategy
- Sales Management
- Sales Operations
- Sales Process
- Operations Management
- Entrepreneurship
- Process Improvement
- Inventory Management
- Organizational Leadership
- Peoplesoft
- Public Speaking
- Production Management
- Production Planning
- Crisis Management
- Logistics Management
- Sales Skills Training
- Innovative Thinking
- Organizational Effectiveness
- Disaster Response
- Vendor Management
- Supply Chain Management
- Retail Management
- Payment Processing
- Knowledge Management
- Business Management
- Accounts Payable
- Automotive Sales
- Swot Analysis
- Semiconductor Manufacturing
- Ms Office Suite
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