Ananthakrishnan A

About Ananthakrishnan A

Hi, I’m Ananthan — an IT professional with 5 years of experience, including 4+ years focused on ServiceNow development and implementation. I’m a ServiceNow Certified Implementation Specialist (ITSM, Risk & Compliance, Vulnerability Response) and Certified System Administrator (CSA), skilled across modules like ITSM, GRC, VR, IAM, TSM and TPRM.I enjoy exploring how AI and automation can transform the ServiceNow ecosystem. With hands-on experience in GenAI, Agentic AI, and tools like Azure, Flutter, Node.js, MongoDB, Postman, and Jira, I’m passionate about building solutions that simplify processes and deliver real business impact. Always open to learning, collaborating, and exchanging ideas that push digital transformation forward.

Experience

1. Senior Consultant 2

   EY

   Oct 2025 — Present · Trivandrum, IN

   Jira Integration & Error Handling:• Enhanced ServiceNow–Jira integration, configuring custom logic and subflows for robust error handling of API responses.• Streamlined bi-directional synchronization to ensure reliability and traceability across executions.Agentic AI & ITSM Automation:• Enabled and customised out-of-box ITSM Agentic AI workflow agents, enabling AI-driven task assignment, summarization, and incident resolution.• Tuned Agentic workflow to align with business logic, improving automation coverage and reducing manual interventions.

Education

• Sree Buddha College of Engineering, Pattoor P.O., Nooranad, Alappuzha

  Bachelor of Technology