Shivjeet Singh

About Shivjeet Singh

A banking professional specializing in NRI Relationship Management and international banking services, currently working as eRM – NRI (USA) where I manage banking relationships for Non-Resident Indian clients based in the United States of America.My role involves delivering comprehensive banking solutions and ensuring a seamless global banking experience for clients by supporting them with investment services, mortgage solutions, cross-border remittances, and end-to-end banking operations. I work closely with customers to understand their financial requirements while ensuring strict adherence to regulatory frameworks, KYC, AML, and compliance standards.Prior to joining the NRI banking segment, I worked in ERM Domestic, where I gained valuable experience in client servicing, financial product support, and banking operations. This experience helped me build a strong foundation in relationship management and banking processes, which now supports my work with international clients.Through my professional journey, I have developed expertise in:• NRI Banking and Global Client Relationship Management• Investment and Wealth-related Banking Services• Mortgage and Loan Assistance for NRI Clients• Cross-Border Remittances and International Transactions• Banking Compliance (KYC, AML, FEMA Guidelines)• Client Servicing and Operational Banking SupportI hold a Bachelor of Technology (B.Tech) in Computer Science and am currently pursuing a Master of Business Administration (MBA) to strengthen my knowledge in financial management, business strategy, and leadership within the banking sector.Beyond my professional career, I have demonstrated leadership as the President of the Sports Committee at VITS Satna, where I organized multiple sports events and promoted student engagement. I am passionate about continuous learning and contributing to customer-centric and innovative banking solutions.

Experience

1. E- Relationship Manager Nri (Usa)

   ICICI Bank

   Mar 2026 — Present · Thane, IN

   E-Relationship Manager NRI (USA), responsible for managing banking relationships for Non-Resident Indian (NRI) clients based in the United States and delivering end-to-end banking solutions. The role focuses on providing financial services, ensuring regulatory compliance, and delivering a seamless global banking experience.Key Responsibilities• Managing and servicing NRI client relationships, ensuring high-quality customer experience and timely resolution of service requests.• Supporting customers with investment products and wealth-related banking services, including NRI deposit products and financial solutions.• Handling cross-border remittances and international transactions, ensuring smooth and compliant fund transfers.• Assisting clients with mortgage and loan services, including NRI home loan support and related documentation.• Ensuring strict adherence to banking compliance standards, including KYC, AML, FEMA, and regulatory guidelines.• Providing end-to-end banking support, including account servicing, documentation assistance, and operational coordination.• Collaborating with internal teams to ensure efficient processing of client requests and financial transactions.

Education

• Vindhya Institute of Technology & Science, Karhi Road, Amoudha, Satna-485441

  Bachelor of Technology - BTech, Computer Science

• Indira Gandhi National Open University

  Master of Business Administration (MBA) in Banking & Finance, Banking and finance