Andrew Riley
Senior IT Specialist at Ridgeline
- Role
- Senior Information Technology Specialist at Ridgeline
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Andrew Riley
I build and improve service desks by taking ownership and being accountable to senior management and the company. Using metrics, customer feedback, automation and tech, I design and implement a superior support process that benefits the customers, meets management’s requirements, and saves money.I am G Suite, MCSE, MCSA, MCP, ITIL & SDI Service Desk Certified. I do all the things: G-Suite, Slack, Office 365, Mosyle for Business, JAMF Now, AD, Azure, Altiris, SEP, Trello, RingCentral VOIP, Zoom Rooms, Apple and Windows Administration plus I setup SSO. Support for C-level customers, of course. I am a people person who is also awesome at Tech.
Experience
Senior Information Technology Specialist
May 2024 — Present · Incline Village, NV, US
And we\'re off and running.
Education
Santa Rosa Junior College
Computer Science
1992 — 1994
Skills
- Active Directory
- Computer Hardware
- Desktop Support
- Printers
- Vmware
- Operating Systems
- Xp
- System Administration
- Windows
- Documentation
- Troubleshooting
- Tcp/Ip
- Mac Os X
- Vendor Management
- Microsoft Office
- Visio
- Customer Relations
- Process Improvement
- Change Management
- Blackberry
- Laptops
- Hardware
- Deployment
- Itil
- Virtualization
- Windows 7
- Windows Server 2003
- IT Management
- Software Installation
- Software Documentation
- Windows Server
- Batch Files
- Bigfix
- Os X
- System Deployment
- Telecommunications
- Disaster Recovery
- Network Administration
- Project Management
- Iphone
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