Asha Sree Maddipatla
End User Computing Engineer @Verisk
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WORK HISTORY
End User Computing Engineer @Verisk
London, GB
Management in administering and configuring mobile devices for enterprise users Intune standalone-Provide support to clients in administering deployment of policies like configuration and compliance to companies owned mobile devices-Self research to solve the issues-Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments-Escalate to management as necessary acting internally as a customer advocate and keeping the customers informed-Create advanced online technical content including knowledge base articles and documents
EDUCATION
BV Raju Institute of Technology (BVRIT)
Bachelor's degree, Information Technology
Sri Chaitanya College of Education
Intermediate, Mathematics
SKILLS
ABOUT ASHA SREE MADDIPATLA
I have 10+ years of IT experience working on different Automation Platforms and System Center Configuration Manager in the areas of End User Computing and Worked under multiple portfolio\'s like Ticket/Efforts Analysis, Tools Implementation, Customer Interaction, Documentation, Testing and Solutions Architecture Designing.I have extensive knowledge over a wide range of technologies from working on above platforms/tools. Skills acquired through this include solutions architecture, planning, designing, installing, supporting and troubleshooting. My career has covered working for public and private sector companies ranging in size from to over across the globe.In System Centre Configuration Manager (SCCM) I have experience in the deployment of Operating Systems, applications and packages along with the implementation of customized security and antivirus policies. I have worked with Application Packaging and Software deployments as well. I have also managed projects for patch management through WSUS and SCCMs Software Update Point, utilizing collections and maintenance windows.Innovative thinking to provide creative solutions to businesses, I take initiative in improving processes towards increased efficiency and quality.I have managed teams of technicians, led them and projects to completion. I very much enjoy and am energized by building relationships with colleagues and key stakeholders.My work experience together with my past work in 2nd and 3rd line support have given me a talent for problem solving, getting the job done and a necessity for learning quickly. Excellent written and verbal communication skills have allowed me to work collaboratively and influence decision making throughout my career.I was working through Wipro Technologies at their Multiple client locations In the UK and USA and managed to integrate N number of Automation platforms successfully and handled multiple projects/Clients parallelly which was of one of the greatest challenges of my carrier.
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