Chris MacFee

About Chris MacFee

Driven IT professional with a proven track record of success in various roles, spanning from IT support technician to IT director. With a passion for leveraging technology to drive organizational success, I excel in providing comprehensive technical support, designing and implementing innovative solutions, and leading teams to deliver exceptional results.

Experience

1. Principal System Engineer Iii

   ECS

   Mar 2023 — Present · Pocatello, ID, US

   Experienced IT professional adept at leading and coordinating teams to deliver exceptional customer service and support. Currently overseeing a team of three direct employees and collaborating with contractors from another business to ensure seamless customer care.My expertise lies in the meticulous monthly security patching of Windows Server 2016, 2019, and 2022 servers across diverse network environments, from directly connected systems to air-gapped infrastructures. With a track record of upgrading hundreds of servers, I bring extensive experience in navigating various network complexities and ensuring uninterrupted operations.As the acting subject matter expert for my team, I serve as a central point of contact for issue resolution and technical guidance. I leverage tools such as WSUS, MECM, and PowerShell to efficiently patch servers and maintain up-to-date Windows Server 2019 and 2022, including drivers, updates, and application patches.Driven by a customer-centric approach, I prioritize collaboration with system owners, cross-functional teams, and fellow system administrators to address challenges effectively. I have a proven ability to create and utilize dashboards with Zabbix for proactive issue identification, minimizing downtime and optimizing system performance.My focus on maintaining domain controllers and file servers utilizing DFS underscores my dedication to ensuring robust infrastructure reliability. Committed to continuous improvement and driven to support the success of my team and organization, I am passionate about delivering results and providing value to those I work with and serve.

Education

• College of Southern Idaho

  Computer Support Technician, Computer Systems Networking and Telecommunications

  2011 — 2012