Kailas Nath. B
Customer Care Associate | EOR | B2B | SaaS
- Role
- Client Experience Specialist Ii at Velocity Global
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Kailas Nath. B
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Experience
Client Experience Specialist Ii
Apr 2024 — Present · Bangalore Urban, IN
In my position at Velocity Global, I am responsible for addressing and resolving client inquiries, ensuring high-quality support as per the established Service Level Agreements. My daily activities revolve around managing communications through our case management platform, handling internal and external queries, and escalating complex issues to specialist teams. I am dedicated to improving service satisfaction, continuously updating our knowledge management tools, and staying proactive in a high-velocity setting.
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