Loretta Crook
Customer Relations Manager @John Lewis & Partners
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WORK HISTORY
Customer Relations Manager @John Lewis & Partners
Customer Relations Case Manager. Interacting with customers as an accomplished communicator and solving complex queries. An escalation route. Resilience, negotiable skills and empathy are all key skill sets. This is done while protecting our customers, Partners, profit and brand. Always adding value through effective influencing communication and expertise. With all the professionalism, efficiency and personal touches I have in delivering an excellent customer experience and journey. Building on our brand loyalty.
SKILLS
ABOUT LORETTA CROOK
I take responsibility for delivering “customer delight“ by ensuring the customer experience is consistently delivered across the business, strive for outstanding customer service in everything I do.My focus is the Customer experience, I have a passion and love of retail that spans over 30 years. I enjoy delivering commercial results in retail, I am the point of escalation in an operation role.Change and innovation are key in the ever changing retail world, with an embracing look at technology in service on the shop floor is key to help with the customer with a smooth retail journey to an online experience.
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