Lizzie Brown

About Lizzie Brown

Who am I? I’m a people-first leader and natural connector who thrives on bringing energy, warmth, and intention into every space I enter. With a strong foundation in both hospitality and program management, I’ve led teams, supported mission-driven initiatives, and built community through empathy, humor, and heart. I believe in the power of authentic connection — whether that’s elevating team culture, guiding others through change, or simply being a listening ear. My adaptability and drive to grow have allowed me to lead confidently in dynamic environments, always seeking ways to improve, inspire, and make a positive impact. Fueled by curiosity and a love for meaningful experiences, I bring both structure and spontaneity to the table — the kind of leader who balances thoughtful planning with a contagious can-do spirit- What do I bring? I am a people-first leader with a background in hospitality and tech, known for blending strategic execution with empathy and energy. With experience leading teams, managing multimillion-dollar budgets, and driving customer success, I specialize in cross-functional collaboration, scalable training programs, and stakeholder engagement. I thrive in dynamic environments where I can build community, support meaningful initiatives, and lead with authenticity. Whether guiding others through change or fostering team culture, I bring a balance of structure, spontaneity, and a contagious can-do spirit- Glowing Reviews For reference, I participated in Cisco\'s DARE program where one of the projects tasked us with asking our closest colleagues about our strengths/notable positive traits. Here\'s a few:\"I see your greatest strengths as your ability to adapt to any situation. I feel like I could give you anything, and you would figure out how to make it work. For example, you are able to take very, very technical information, digest it, and give it to different skill levels in different ways so that everyone could comprehend it in a useful way.\"\".you have a lot of positive traits. Most notably is your ability to connect with people. You have an incredibly infectious personality. Other people see this too and gravitate towards you. And ultimately, you make being at work fun and professional. Lowkey, you are very inspiring to the people around you and really get behind change. I always appreciated that if we were trying something new, you were one of the first people to adopt it and tell others how good it was.\"

Experience

1. Senior Technical Consulting Engineer

   Cisco

   Aug 2020 — Present · Indianapolis, IN, US

   Focused on managing projects that drive customer success and product adoption through creative problem-solving, relationship building, and cross-functional collaboration. • Led customer onboarding efforts, developed webinars and on-demand content, and provided live office hours to enhance customer engagement. • Built training programs to onboard employees across multiple departments while maintaining leadership visibility into team development. Continued to build and present trainings during team meetings to further team development. • Spearheaded key initiatives to drive product adoption and deepen customer engagement, resulting in significantly improved customer relationships and a measurable increase in platform usage across multiple client sectors.• Increased company rankings on G2 and Capterra through targeted campaigns and customer engagement strategies, resulting in earning the #1 ranking on G2 for Event Management Platforms.• Maintained 97.8% customer satisfaction by delivering fast responses (4 min 20 sec) and resolution times (35 min), contributing to high-quality customer support.

Education

• Ball State University

  Bachelor’s Degree