Jen Lamberth
Sales Specialist @Tandem Diabetes Care
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WORK HISTORY
Sales Specialist @Tandem Diabetes Care
Educate and guide patients, caregivers, and healthcare professionals on diabetes management, insulin pump systems, and CGM technologies, creating clarity and confidence in every interaction.Deliver empathy-driven communication that strengthens trust and ensures complete, accurate resolution.Escalated and documented irregular replacement patterns linked to potential international misuse, safeguarding company integrity and compliance.Supported process-improvement initiatives that enhanced call quality, reduced handling times, and improved patient satisfaction.Logged and reviewed support case data in Microsoft Dynamics to identify recurring issues, implement reporting improvements, and provide actionable insights for leadership.Collaborated across Sales, Operations, and Business Intelligence teams to align workflows and elevate customer experience.
EDUCATION
University of the Rockies
Master of Arts - In Process, Psychology of Health and Wellness
San Diego State University
Bachelor's degree, Industrial and Organizational Psychology
ABOUT JEN LAMBERTH
Strategic executive partner and operations professional with over 20 years supporting C-suite leadership across healthcare, technology, automotive and business services. Known for bringing structure to complexity and calm to high-pressure environments, restoring time, focus, and clarity for decision-makers. Skilled in anticipating needs, navigating competing priorities, and transforming data into insights that drive confident, high-impact action.Certified Lean Six Sigma Green Belt | Secret Security Clearance (Active)| Expertise in CRM systems, process optimization, and cross-functional coordination.
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