Pranav Patel

About Pranav Patel

Software Development Engineer with over 4 years of experience, currently igniting…

Experience

1. Business Analyst

   Citi

   May 2023 — Present

   Enhanced the patient scheduling and appointment management systems, reducing wait times and optimizing resource allocation across clinics, significantly improving operational efficiency.• Developed comprehensive Functional and Business Requirement Documents (BRD), providing clear guidelines for the design and implementation of the patient scheduling system, ensuring alignment with stakeholder needs.• Introduced automated patient reminder systems through the patient portal, sending personalized SMS and email notifications before appointments, which led to a noticeable decrease in no-show rates.• Conducted a gap analysis of current scheduling processes, identifying inefficiencies in booking, patient flow, and resource use, resulting in a clearer understanding of operational bottlenecks and areas for improvement.• Performed in-depth data analysis using Tableau and Excel, employing filters, trend analysis, and visualizations to uncover inefficiencies in the scheduling process and provide actionable recommendations.• Led Agile sprints and daily stand-up meetings using Scrum methodology, effectively managing project progress, prioritizing tasks, and resolving issues promptly to ensure timely milestone delivery.• Reduced patient wait times by 20% by refining scheduling workflows and aligning patient appointments with available slots, improving the overall patient experience.• Measured patient satisfaction as a key performance indicator (KPI), noting a 10% increase in satisfaction due to reduced wait times and more efficient appointment scheduling.• Utilized SQL for data extraction and analysis, querying large datasets from the healthcare management system to evaluate patient flow, scheduling delays, and resource utilization patterns.• Conducted a cost analysis on the optimized scheduling system, quantifying financial benefits such as reduced wait times, improved resource utilization, and minimized no-

Education

• Uka Tarsadia University

  Bachelor of Technology, Computer Engineering

  2017 — 2021