Tiara Owens
Accomplished Project/Program Manager | Scrum Master | Customer Success Manager
- Role
- Client Success Manager at Convergent
- Location
- Covington, GA, US
- LinkedIn followers
- 500 followers
About Tiara Owens
As Client Success Manager at RDG, a Convergent Company, I act as the primary liaison…
Experience
Client Success Manager
Sep 2024 — Present
Serve as the main point of contact for clients and internal teams, managing communication, scheduling, and documentation across the full project lifecycle.• Lead proposal and contract creation processes, ensuring accuracy and timely delivery using HubSpot and Asana.• Coordinate internal handoffs from sales to service, support web lead follow-up efforts, and maintain client data and project assets.• Oversee client-facing document quality, including proofreading and formatting to maintain consistent branding and professionalism.• Collect and report key project data for post-campaign analysis and state reporting; conduct post-engagement satisfaction surveys.
Education
East Carolina University
Bachelor of Science (B.S.)
2007 — 2011
Florida International University
Master's Degree
2011 — 2013
Skills
- Customer Service
- Spanish
- Sponsorship
- Microsoft Office
- Hospitality
- Research
- Public Relations
- Press Releases
- Editing
- Music
- Marketing
- Blogging
- Fundraising
- Social Media Marketing
- Powerpoint
- Event Planning
- Social Media
- Event Management
- Time Management
- Public Speaking
- Social Networking
- Data Entry
- Marketing Communications
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