Rahul Pathak

About Rahul Pathak

A seasoned and proven business leader with a talent for building teams and strategy that propel organizational growth and success. Create effective business strategy and objective that encompass goals, opportunity, value, feasibility and risk containment. Provide leadership and strategic vision to business and teams, significantly improving performance on all levelsOver 23 years of experience in Back-office and voice operations for Banking, Insurance, Telecommunication, e-commerce, edutech and retail customer service. Held senior management positions for people, client and location management. Have worked with senior management on strategy building and execution plans on people, process and technology. Have actively worked at location level on large scale events management programs (Family & Annual day), CSR activities, Food & Transport committee. High performer looking for challenging situations to bring the best out of me.Core Competencies Include: Stakeholder Value, Leadership & Organizational Management, Organizational & Cultural Change

Experience

1. Operations Head

   Tech Mahindra

   Dec 2024 — Present · Noida, IN

Education

• Pratap Public School

  Commerce, Accounts, Economics and Business Management

  1994 — 1996

• Dyal Singh College Karnal

  B. Com, Accounts and Business Management

  1996 — 1999

Skills

• Customer Relationship Management (Crm)
• Bpo
• Business Process
• Business Process Improvement
• Management Information Systems (Mis)
• Program Management
• Operations Management
• Outsourcing
• Six Sigma
• Investment Banking
• Team Leadership
• Operational Excellence
• Business Process Outsourcing (Bpo)
• Management
• Service Delivery
• Telecommunications
• Change Management
• Business Analysis
• Mis
• Employee Engagement
• Insurance
• Business Strategy
• Offshoring
• Banking
• Team Management
• Process Management
• Business Transformation
• Performance Management
• Crm
• Strategy
• Vendor Management