Love Semar
Senior Representative, Operations | Customer Service Advisor II | Process Excellence & Customer Experience
- Role
- Sr Representative, Operations at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Love Semar
Customer support professional with experience across frontline and advanced operations roles. Skilled in handling complex customer issues, escalations, and quality-driven resolutions while maintaining strong customer satisfaction. Currently working as a Senior Representative, Operations at Concentrix, focused on delivering reliable and process-aligned customer experiences.
Experience
Sr Representative, Operations
Jan 2026 — Present · Gurugram, IN
Handling complex and escalated customer queries requiring advanced problem-solving• Providing end-to-end resolution while ensuring SLA, quality, and compliance standards• Collaborating with internal teams (QA, backend, technical support) for effective issue resolution• Maintaining high CSAT through quality-focused customer interactions• Identifying recurring issues and supporting operational process improvements• Guiding and supporting agents when required
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