Kris Anderson

About Kris Anderson

As a passionate hospitality industry profession with over 20+ years of experience helping both guests and hoteliers. I have a proven track record of increasing revenue, improving RevPAR, and enhancing market share for my clients with extensive experience in managing catering and convention services, where I partner with program leaders to coordinate and execute event specifics, ensuring high levels of customer satisfaction. In my most recent role within hospitality technology I worked with clients to convert more reservations, capture and convert more leads, and capture calls 24/7. I am passionate about using data-driven insights to drive business growth and improve operational efficiency. and make the absolute most of the guest experience because, without the guests, we do not have an industry. I hold a Bachelor\'s degree in Communications from Washington State University, which has equipped me with strong communication and interpersonal skills. I am always eager to learn new technologies and strategies that can enhance my performance and deliver value to my clients.

Experience

1. System Consultant

   Navis

   Jan 2017 — Present · Bend, OR, US

   Our no-nonsense approach using technology and industry best practices helps our clients to convert more reservations, capture and convert more leads, optimize online and offline marketing, and capture calls 24/7 - all leading to dramatically more leisure, direct revenue.NAVIS is a completely new way to view the reservation team. We help turn agents into members of the Sales Team by using better tools to book more reservations and capture more revenue!With our approach you will: Increase overall revenue See growth in RevPAR Enjoy greater market share Decrease reliance on OTAs Optimize team performance (via accountability and coaching) Gain more visibility into your business process Experience higher than normal ADR Book longer stays and secure longer booking windows Increase ancillary spend Quantify turndowns/regrets Avoid wasting marketing dollars Capture more guest data to improve satisfaction Convert more 1st chance bookings Produce dramatic revenue results from 2nd chance bookings Justify marketing spend with measurable results and ROI Maximize guest service & loyaltyHOSPITALITY SALES & MARKETING SERVICES: Direct Channel Management Reservation Conversion Lead Management Online and Offline Marketing Professional Reservation Call Center Services Real-time CRM Data Marketing System Marketing Program Development Revenue Management

Education

• Washington State University

  Bachelor's degree, Communications

  1990 — 1992