Claire Jackson
Mortgage Industry Leader | Operations & Pipeline Management | Processor | Originator | Reverse Mortgage
- Role
- Assistant Manager, Mortgage Operations at SchoolsFirst Federal Credit Union
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
About Claire Jackson
Analytical Thinker. Effective Communicator. Systems Focused. Seasoned mortgage…
Experience
Assistant Manager, Mortgage Operations
SchoolsFirst Federal Credit Union
Aug 2022 — Present
Assists the department manager with the day-to-day operations to ensure team members provide high levels of Member service. Responsible for handling escalated Member inquiries, exploring Members’ needs, recommending solutions, and assisting Members with the loan process. Has loan and exception approval authority and ensures that loans are approved in accordance with guidelines, internal policies, and standard operating procedures.• Oversee activities focused on improving and maintaining service quality to ensure the highest level of service, maximum efficiency, and file quality are achieved.• Stay abreast of industry developments and ensure adherence to state and federal laws regulating real estate secured lending.• Respond to audit findings and identify workflow enhancements to limit exposure.• Provide ongoing training and development. • Act as an area expert and team resource. Assist team with reviewing files that cannot be approved as submitted.
Education
UCLA
Bachelor of Science - BS
Skills
- Investment Properties
- Loan Origination
- Fha
- Loans
- Fha Financing
- Refinance
- Credit
- Underwriting
- Residential Mortgages
- Va Loans
- Banking
- Sales Management
- Credit Analysis
- Real Estate
- Reverse Mortgages
- Mortgage Lending
- Account Management
- Direct Sales
- Mortgage Banking
- Sales
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