Smith

About Smith

I help growing service organizations maximize the value of their cloud applications by driving adoption, retention, and measurable ROI. My approach combines program management discipline with strong SaaS product expertise, enabling me to uncover creative solutions to the challenges that matter most to customers.By partnering with executives, project managers, and internal champions, I build strategies tailored to each client’s vision and goals. I thrive in cross-functional environments, aligning teams around a clear plan of action that reduces risk, accelerates success, and strengthens long-term relationships.Specialties:Client Relationship ManagementBusiness DevelopmentSaaS Strategy & AdoptionCross-functional collaborationRisk Mitigation

Experience

1. Customer Success Manager

   Salesforce

   Nov 2025 — Present · Atlanta, GA, US

   Partners with enterprise clients to maximize their investment in Salesforce Marketing Cloud, turning marketing technology into measurable business outcomes. With a passion for customer success and deep expertise in digital marketing platforms, I help organizations transform their customer engagement strategies through data-driven personalization, journey optimization, and marketing automation.

Education

• London Metropolitan University

  Postgraduate Diploma , Brand Management

• California State University - East Bay

  Bachelor’s Degree, Communication and Media Studies

Skills

• Photoshop
• Social Media
• Social Networking
• Editing
• Marketing Communications
• Garageband
• Sharepoint
• Public Speaking
• Public Relations
• Social Media Marketing
• Salesforce
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Salesforce.com Development
• Event Planning
• Microsoft Word
• Microsoft Dynamics Crm
• Adobe Creative Suite
• Final Cut Pro