Benedict Nguyen
Professional Services @Palo Alto Networks
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WORK HISTORY
Professional Services @Palo Alto Networks
Served as a trusted advisor throughout deployment to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM, XDR and other technologies• Leveraged in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies• Coordinated internal teams (Customer Success, PMO, Sales, etc) for strengthened customer engagement, adoption, retention, value and upsell opportunities• Educated and connected customers to their unique challenges and objectives, translating them into actionable steps that enhance their security posture• Served as the subject matter expert (SME) in SIEM, correlation, and log source ingestion• Served as internal advocate for customer success and risk and churn identification• Contributed to the development of detection strategies based on industry best practices• Identified opportunities to enhance analyst alert handling through automation• Fostered collaboration with internal and external teams to drive product adoption• Produced technical documentation detailing SIEM aspects of the engagement
EDUCATION
University of the Cumberlands
Doctor of Philosophy - PhD, Information Technology
Texas A&M University
Bachelor's Degree, Technology Managment, Human Resources Development (Double Major)
Texas A&M University
Master's Degree, Educational/Instructional Technology
SKILLS
ABOUT BENEDICT NGUYEN
Security Professional with over 12 years of experience, specializing in Customer Engagement, Opening Minds, Empathetic Connections, Emerging Threats, Incident Response, and Investigations. Proven track record of advising and translating technical sound recommendations and solutions to mitigate potential risks while establishing and maintaining trust with customers, cross-functional teams, and companies.
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