Vivek Srivastava
Black Belt , Prince2 Project Management Profesional
- Role
- General Manager (Director) - Quality at WNS
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vivek Srivastava
Quality & Operations Excellence Leader with 20+ years transforming airline and travel…
Experience
General Manager (Director) - Quality
Mar 2023 — Present · IN
Airline & Allied ServicesLeading a Quality Assurance team of 120 for a ~$80M business, managed by 2.5K+ Operations resources, with primary focus on reducing financial and non-financial agent errors, customer satisfaction, accuracy improvement and operational excellence.
Education
Banaras Hindu University
Masters
2001 — 2003
Mahatma Gandhi Kashi Vidyapeeth, Varanasi
Bachelor of Commerce (B.Com.)
Simplilearn Alumni
Prince2
Skills
- Crm
- Management
- Relationship Management
- Training
- Airlines
- Call Center
- Travel Technology
- Travel Management
- Revenue Management
- Operations Management
- Call Centers
- Team Management
- Revenue Analysis
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