Shailendra M.
Instructional Design | Learning Solutions | L&D Professional
- Role
- Global Learning Solutions & Instructional Design at Optum
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shailendra M.
I am dynamic and enthusiastic L&D professional with extensive hands on experience in…
Experience
Global Learning Solutions & Instructional Design
Dec 2024 — Present · Noida, IN
Manage and lead a high-performing team of instructional designers and content specialists across global sites, driving collaboration, accountability, and results.Lead global instructional design and learning solutions initiatives for the Revenue Cycle Management (RCM) line of business at Optum.Identify capability gaps and performance improvement opportunities to enhance business effectiveness through targeted learning strategies.Design and deliver innovative, scalable, and impactful instructional design solutions aligned with global business objectives.Collaborate cross-functionally with stakeholders to assess training needs, streamline content development, and align learning outcomes with operational goals.Oversee end-to-end development of learning content including e-learning modules, SOPs, process documentation, videos, and blended learning formats.Drive continuous improvement through regular evaluations, learner feedback, and data-driven interventions to support operational excellence.Promote adoption of digital tools, best practices, and modern learning technologies to elevate learner engagement and content effectiveness.
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