Padmasree Ravi

About Padmasree Ravi

With over two decades of experience in technology and program management, I currently serve as Associate Director of Software Development at Verizon, where I lead transformative initiatives in AI adoption, technical culture shifts, and customer retention. My role focuses on executing strategic programs like the C-Band Entry Plan, which drove a significant increase in FWA sales, and leading large-scale migrations such as the Titan 1 strategy to modernize hardware and enhance customer satisfaction. My expertise lies in senior program management, software quality management, and quality assurance testing, with a proven track record of enabling operational efficiency and digital transformations. Passionate about fostering collaborative, high-performing teams, I contribute to seamless project delivery and innovation that align with organizational goals.Strategic Collaborator: Understanding business priorities and challenges of an organization and bridging insights, strategy, and execution.Customer-First Mindset: Champions understanding and serving customers across all engagement touchpoints and channels( Digital/Retail/Direct and indirect).Innovative Thinker: Anticipates future trends and applies new tools and technologies to strengthen engagement.Empowering Collaborator: Builds high-performing teams and develops future leaders across the organization.Establish consistent frameworks, tools, and best practices to improve effectiveness across teams.Coach and develop a high-performing team, fostering a culture of innovation, collaboration, and accountability.Champion new ways of working and drive change management and adoption across field and home office teams.Deep expertise in customer insights, omnichannel engagement, commercial analytics, and AI-driven solutions.Strong leadership experience managing large, cross-functional or matrixed teams globally.Demonstrated ability to lead complex strategic initiatives and drive organizational change.

Experience

1. Associate Director - Software Development

   Verizon

   Jan 2024 — Present

Education

• PSG College of Technology

  MSW, Personal Management and Industrial relations

  1997 — 1999

• PSG College of Arts and Science

  Master's Degree, Human Resources Management/Personnel Administration, General

• Birla Institute of Technology and Science, Pilani

  MS, Software Engineering

  2006 — 2008

• BITS-PILANI

  Master of Science, Computer Software Engineering