Prem Kumar Ravi
Product Operations Manager at Opendoor
- Role
- Product Operations Manager at Opendoor
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Prem Kumar Ravi
Product Operations Manager with extensive experience at Opendoor, specializing in tooling strategy, AI-enabled automation, and cross-functional collaboration. Proven ability to implement process improvements and scale operations using Lean Six Sigma methodologies, leveraging AI to streamline planning, reporting, and high-volume workflows. Skilled in data-driven decision making and stakeholder management, resulting in enhanced efficiency and user experience across teams.
Experience
Product Operations Manager
Feb 2025 — Present · Chennai, IN
Serve as a primary point of accountability for operator-facing tools (Opendoor Internal Tools, Zendesk, Twilio/OpenComm), bridging Engineering, Product, and Field Ops- Drive end-to-end tooling and workflow improvements: discovery, requirements, beta testing, rollout, and training for field and central teams- Own Zendesk governance (workflows, roles, access, ticket routing) and Twilio telephony strategy (national/support lines, routing logic, consent language, use-case design)- Lead tooling stabilization and incident response for Homes tools; act as business responder in SEVs, triage ENGBUGs, and coordinate resolution with Engineering- Act as DRI for market expansion/configuration readiness, ensuring tooling and operational coverage at launch- Represent Home Ops in cross-functional product initiatives (Trust & Safety, Listings, Utilities, HOA), managing scope and reducing operator friction- Partner with Analytics to build dashboards to surface trends, prioritize fixes, and improve performance- Lead QA and calibration programs across support teams, improving audit consistency and coaching effectiveness- Identify and implement AI/automation opportunities for high-volume workflows, balancing efficiency with quality oversight.
Education
CPCL Polytechnic College - India
DPCE, Pertro Chemical Engineering
2006 — 2009
St. Joseph's College Of Engineering
Bachelor of Technology - BTech, Chemical Engineering
2009 — 2012
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