Melanie Morales
Product Management | Program Management| Operations Management | Strategy | Risk Management | Process Excellence | Consumer Lending | Agile | UX | CX |
- Role
- Vendor Process Review Management at Capital One
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Melanie Morales
Product, Operations, and Program Management leader with 20+ years of experience driving…
Experience
Vendor Process Review Management
Sep 2025 — Present · Tampa, FL, US
Manage and evaluate performance of team members, including travel auditors• Conduct compliance audits and remediation of third-party recovery vendors to ensure adherence to established policies, procedures, contractual obligations, and relevant laws and regulations• Train new employees on compliance standards and audit procedures• Review team audit reports for accuracy and consistency• Ensure team operations remained within budgetary guidelines• Develop and coached teams to identify, manage, and escalate risk effectively• Oversee and implemented ad-hoc projects as assigned• Report audit results to leadership and provided recommendations for improvement
Education
University of South Florida
Bachelor's Degree
2016 — 2022
Skills
- Business Strategy
- Call Center Administration
- Regulatory Requirements
- Auto Finance
- Call Center Architecture
- Predictive Dialers
- Queue Management
- Logic Design
- Performance Management
- Process Improvement
- Project Management
- Leading Meetings
- Time Management
- Presentation Skills
- Collaborative Problem Solving
- Employee Training
- Team Motivation
- Relationship Building
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